The buyer of our online store https://biol.ua/en has the right to return or exchange the purchased product within 14 days from the moment of purchase, in accordance with the basic requirements listed in the Law of Ukraine "On the Protection of Consumer Rights" (https://zakon.rada .gov.ua/laws/show/1023-12)
Procedure and rules for exchange and return of goods of appropriate quality
Exchange and return of good quality goods is carried out if:
- the product was not used;
- consumer properties of the product are preserved;
- the complete set of goods is preserved, including packaging, factory films and stickers;
- the appearance of the product is preserved, including the appearance of the packaging and components;
- the check or invoice issued to the buyer at the time of purchase is saved.
In this case, it is necessary:
Contact the BIOL online store in any convenient way:
1. Make a return yourself from your personal account.
2. By phone +38 (067) 610-31-30 (during working hours from Monday to Friday from 8:30 a.m. to 5:00 p.m.)
– using the Viber, Telegram messenger
- write an email to sale@biol.com.ua
After agreement with the manager, send the goods and inform the track number of the return parcel.
| Transport costs for the return and exchange of goods are borne by the buyer. |
Procedure and rules for exchange and return of goods of inadequate quality
In the event that the buyer purchases a product of inadequate quality for exchange or return, the following requirements must be met:
- absence of mechanical damage to dishes, their packaging and components caused by incorrect or careless operation;
- the check or invoice issued to the buyer at the time of purchase is saved.
In this case, it is necessary:
Contact the BIOL online store in any convenient way:
1. Make a return yourself from your personal account.
2. By phone +38 (067) 610-31-30 (during working hours from Monday to Friday from 8:30 a.m. to 5:00 p.m.)
– using the Viber, Telegram messenger
- write an email to sale@biol.com.ua
After agreement with the manager, send the goods and inform the track number of the parcel with the return.
Within 14 days, the quality control department issues a conclusion on the presence of a defect caused by a manufacturing defect.
In the case of an exchange, the Seller sends the goods of appropriate quality to the Buyer within 3-5 days.
Transport costs for the exchange of goods of inadequate quality are borne by the Seller
Refund procedure
Refunds are made within 7 days from the moment the online store receives the product of proper quality and within 14 days in case of exchange or return of the product of improper quality.
Refunds are made to the bank account indicated by the buyer.
Additional commissions for the transfer of funds in the case of the return of goods of proper quality - at the expense of the buyer, in the case of the return of goods of inadequate quality - at the expense of the Seller.
Registration of the return of goods from the personal account.
Log in to your personal account, select the "Order history" section.
Select the desired order and click the "View" icon.
On the product to be returned, click the "Return product" icon.
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Fill in the fields for the product return form: - Name; - Surname; - e-mail; - Telephone; - Order number; - Order date; - Product name; - Article number; - Quantity; - Reason for return; - If necessary, indicate the description of the defects; Click the "Submit" button. |